Privacy Policy

Information We Collect

Information You Provide

We may ask you to provide personal information when you visit our sites, use our products, register for a programme or service, subscribe to a newsletter, respond to a survey, or complete a form. We may ask for your name, title or position, email address, mailing address, phone number, payment and billing information, and other personal information as appropriate. We may also request information about the Wenner products you use or third-party products connected to your Wenner system, such as model or serial numbers. In the case of a technical issue, we may collect information relating to a support or service incident.

Information Collected Automatically

When you use our websites, we may automatically collect certain information about your device and usage, including IP address, browser type, pages visited, and referring URLs. This information is used to improve our services and website experience.

Information Collected Through Remote Management Services

Where you have engaged Wenner for remote management, monitoring, or care plan services — or as part of standard post-installation support — we collect operational and diagnostic data from the technology Systems installed at your property. This collection is authorised by your acceptance of Wenner's Terms & Conditions, which are incorporated into your project Proposal, and/or any applicable service agreement, and is necessary for us to deliver proactive maintenance and support.

How We Use Your Information

We use the information we collect to provide, operate, and improve our products and services; deliver remote management and monitoring services where engaged; respond to enquiries, service requests, and support incidents; send you technical notices, updates, and administrative messages; comply with legal obligations; protect the security of our systems and your property systems; and send commercial electronic messages where you have provided consent in accordance with applicable law.

How We Share Your Information

Wenner may share personal information among O.R. Wenner Ltd., Wenner Security Inc., and Intuitiv Spaces Inc., but only for purposes consistent with this Privacy Policy. We do not sell your personal information to third parties. We may share information with trusted service providers who assist us in delivering our services, subject to confidentiality obligations consistent with this Policy. Some service providers may be located outside of Canada, including in the United States, and your personal information may be subject to the laws of those jurisdictions. We require all third-party processors to provide a level of protection equivalent to our obligations under applicable Canadian and BC privacy law. We may also disclose information where required by law or to protect the rights, property, or safety of Wenner, our clients, or others.

Data Security

We use industry-standard encryption and security technologies to protect your personal information in transit and at rest. Notwithstanding our efforts, no security controls are 100% effective. In the event of a breach, we will take reasonable steps to investigate and, where required, notify affected individuals and report to applicable regulators in accordance with Canadian federal and BC privacy law.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to provide ongoing services, and to comply with legal obligations. Operational and diagnostic data collected through remote management services is retained for the duration of your service agreement and for up to 12 months following termination. Upon request, we will delete your personal information subject to any legal obligations to retain it.

Your Rights

As a visitor or client, you are entitled to: access and review the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information, subject to legal retention requirements; withdraw consent for remote monitoring services at any time by written notice to privacy@wenner.ca; and opt out of non-essential and commercial electronic communications at any time. To exercise any of these rights, contact: Wenner (O.R. Wenner Ltd.), 102–1934 Boxwood Road, Nanaimo, BC V9S 5Y2 — privacy@wenner.ca.

Commercial Electronic Messages

Where we send commercial electronic messages, we do so in compliance with Canada's Anti-Spam Legislation (CASL). We send commercial messages only where we have obtained express or implied consent from you. You may withdraw consent and unsubscribe at any time by using the unsubscribe link in any commercial message or by contacting us at privacy@wenner.ca. We will process unsubscribe requests promptly and in accordance with CASL requirements.

Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to enhance your experience and collect usage information. You may disable cookies through your browser settings; however, some features of our site may not function correctly if cookies are disabled.

International Data Transfers

Some personal information may be processed or stored by third-party service providers operating outside of Canada, including in the United States. Where personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction in which it is held. We require all third-party processors to provide a level of protection equivalent to our obligations under applicable Canadian and BC privacy law. By using our services, you acknowledge that your information may be transferred and processed in jurisdictions outside Canada.

Changes to This Policy

Our Privacy Policy may change from time to time. We will not reduce the level of protection of personal information collected pursuant to a previous version without your consent. We will post any changes on this page and encourage you to review our Privacy Policy periodically. For new users, changes become effective upon posting.

Contact & Complaints

If you have questions, concerns, or complaints regarding our privacy practices, please contact us at privacy@wenner.ca. We are committed to resolving privacy concerns promptly and in accordance with applicable British Columbia and Canadian privacy law. Unresolved complaints may be escalated to the Office of the Information and Privacy Commissioner for British Columbia.