Your new home
deserves ongoing care.
WennerCare is Wenner's exclusive technology partnership programme — one team that knows your property, coordinates everything, and handles problems before they become yours.
Technology needs
continuous stewardship.
Every smart home system — Crestron, Lutron, audio platforms, security panels, network hardware — receives software updates, security patches, and firmware fixes. Without active management, these updates either don't happen (and the system grows stale and increasingly insecure) or happen automatically at inconvenient times (and break things).
WennerCare is how we manage that — proactively, on a schedule, with the homeowner informed but not bothered. Updates are pushed during the day when nobody's home. Issues are caught before the homeowner notices them. When something does break, the same team that programmed the system is the one fixing it.
And critically: it's our service, by our team, on our equipment — not a national third-party support contract that asks the homeowner to read off serial numbers and reboot routers.
Four plan tiers.
Every Wenner home should at minimum carry Essentials — SmartSecure 24/7 alarm and leak detection monitoring, a dedicated support line, and an annual check-in. Beyond that, choose the plan that fits the property. Plans are month-to-month after the first year — no long-term lock-in.
Essentials
The baseline every Wenner home should carry.
What's included
- Wenner SmartSecure 24/7 alarm and leak detection monitoring
- Dedicated Wenner support line
- Annual system check-in
Foundation
Active stewardship for a fully-integrated smart home.
What's included
- Remote monitoring
- Firmware updates
- Priority scheduling
- Annual system review
- Wenner SmartSecure 24/7 alarm and leak detection monitoring
Premier
Hands-on technology partnership for complex homes.
What's included
- Dedicated account manager
- Semi-annual on-site optimisation
- 10% equipment discount
- Priority support
- Wenner SmartSecure 24/7 alarm and leak detection monitoring
Estate
Complete property technology stewardship for estates and multi-property portfolios.
What's included
- Complete property technology stewardship
- Vendor coordination
- Generator and mechanical oversight
- Quarterly reviews
- 20% equipment discount
- 24/7 priority support
- Wenner SmartSecure 24/7 alarm, leak detection, and camera health monitoring
Pricing reflects current Vancouver Island rates and is subject to system size and complexity. We confirm the right plan and price on the project's commissioning call — never as a surprise.
A programme of stewardship, in seven pages.
A short editorial on WennerCare — the four-tier technology partnership programme that keeps a fully-integrated home running quietly, year after year. Written to be shared with the homeowner approaching project handover.
A programme of stewardship, for the life of the home.
Common questions.
Is WennerCare required?
Essentials is the baseline every Wenner home should carry — SmartSecure 24/7 alarm and leak detection monitoring, a dedicated support line, and an annual check-in. Beyond that, the higher tiers are strongly recommended on any system with active programming (Crestron, Lutron HomeWorks). Most homeowners enrol on Foundation or Premier at commissioning and stay on it indefinitely; complex estates and multi-property portfolios sit on Estate.
Can I cancel?
Yes. Plans are month-to-month after the first 12 months. We don't lock anyone in.
What if something breaks at 11 PM on a Saturday?
On Estate, 24/7 priority support means you call the WennerCare line and a senior technician answers — no answering service, no first-line script reader. We diagnose remotely first; if a site visit is needed, we dispatch the same night where possible. On Premier, after-hours issues get priority support and same-day response when warranted. On Foundation, after-hours issues are handled the next business morning. On Essentials, alarm and leak events route through the SmartSecure monitoring station; broader system support resumes business hours.
What happens if I sell the home?
The plan transfers to the new owner if they want it (most do — they inherit the same support team that built the system). If they don't, the plan ends at the next renewal.
Do you cover equipment we didn't install?
If the system is one we work with regularly (Crestron, Lutron, Ubiquiti, Araknis), usually yes — though we'll do an initial assessment and document the system before enrolment so we know what we're maintaining.
How does proactive monitoring work?
Crestron Home, Lutron HomeWorks, and most network equipment can be monitored remotely. Our cloud platform watches for offline devices, failed automations, network issues, and security events. When something looks wrong, we investigate — usually before the homeowner notices. Alarm-event monitoring (intrusion, fire, flood) is handled by a local Canadian ULC-listed monitoring station we work with — they dispatch the appropriate response.
A relationship, not a contract.
The team that programmed your home stays accountable for it. Same names, same standards, same response times — for as long as you live there.
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