Terms & Conditions

Scope of Work

Wenner ("O.R. Wenner Ltd.", "Wenner Security Inc.", or "Intuitiv Spaces Inc.") will provide the equipment and personnel required to complete your (the "owner/contractor") project to the specifications and descriptions agreed upon in the Sales Proposal document and any Change Orders, Proposal Adjustments, or Service Orders completed thereto (the "Proposal") at the location identified in the Proposal (the "Property").

All material and equipment will be installed in a manner consistent with standard practices at this time. Wenner reserves the right to substitute discontinued equipment with current models of equal or greater value and provides this service unless otherwise notified in writing by the owner/contractor.

Exclusions & Extra Charges

This Proposal does not include costs associated with any related work or materials including but not limited to electrical, drywall, HVAC, painting, patching, trenching, landscaping, core drilling, millwork, venting and sealing of roof penetrations, unless specifically documented in the Proposal.

Environmental and network factors can affect system performance; additional equipment may be required if a system is not performing to its full potential. This additional equipment along with any associated material and labour will be charged as an extra. Additional fine-tuning may also be required once installation is complete. Additional time spent dealing with utility or communications providers will be charged on a time and material basis. Installation, training, programming, or testing of or for any item not specifically stated in the Proposal will be subject to additional charges.

Shipping and handling charges incurred by Wenner on materials, fixtures, and equipment orders shall be charged as an extra. Travel time is excluded from proposals and billed separately unless specifically noted. Proposals are valid for 30 days unless otherwise noted. Wenner reserves the right to charge for increased product costs after the 30-day period has elapsed. O.R. Wenner Ltd. may adjust the price of goods or services based on objective factors such as changes in the Consumer Price Index. Any such increase shall be reasonable and provided in writing, with the parties working in good faith to negotiate any adjustments necessary.

Proposal Adjustments

Any deviation, alteration, modification, or change from this Proposal may incur additional labour and material charges, referred to as Proposal Adjustments. Invoicing for Proposal Adjustments will be submitted at the completion of each applicable building phase.

Instructions to make changes may be given verbally or in writing by the owner/contractor, designer, or authorised person. A current statement of active change orders may be requested at any time by contacting ap@wenner.ca or your project contact. Travel time required for extra work is billed door-to-door. All Proposal Adjustments shall be deemed an amendment to the Proposal without invalidating it.

Labour Rates

Description	Rate
Advanced Automation Programming	$150.00 / hr
Generator Technician	$150.00 / hr
Integration Project Manager	$150.00 / hr
Lead System Designer	$150.00 / hr
Lead Audio Visual Integrator	$150.00 / hr
Security System Lead	$135.00 / hr
Electrical Labour (T&M)	$99.00–$135.00 / hr
First Hour Minimum Charge	$175.00

An Administration Fee of $40.00 or 2% (whichever is greater) will apply to each Proposal Adjustment.

Payment

1. Construction Deposit: All new projects will be billed a 10% Construction Deposit upon signed acceptance of the Proposal, due prior to any site work commencing.
2. Progress Claims: Once projects commence, a Progress Claim will be raised every two weeks. Rough-in constitutes 70% of the complete project. The Finish Stage will also be billed on a biweekly basis.
3. Proposal Adjustments: Invoiced upon completion of the scope of work specified, unless a deposit is required for significant materials.
4. Fixtures/System Equipment: Invoiced upon acceptance of the Proposal for such equipment.
5. Time & Material Projects: Labour charged per the table above; materials at specified invoice prices.
6. Custom Orders: All custom orders are non-refundable and non-returnable once placed.

Payment of all invoices is due upon receipt unless otherwise stated. Invoices not paid within 30 days from the due date will accrue interest at 2% per month until paid in full. Invoices outstanding after 90 days will be sent to a collections agency, with all associated costs the responsibility of the client. We accept Wire Payments, Interac e-Transfer (ap@wenner.ca), and cheques payable to O.R. Wenner Ltd. Credit card payments are accepted online with a non-refundable 3% convenience fee.

Warranty

Warranty applies exclusively to the installation of materials, fixtures, and equipment by Wenner, commencing from the date of final invoice for a maximum of one (1) year unless otherwise specified. Warranty does not apply to:

1. Material, fixtures, and equipment supplied by others (warranted by the manufacturer).
2. Labour required to fix manufacturer defects before, during, or after the Warranty Period.
3. Labour or materials required to repair services provided by utility or communications companies.
4. Changes to your Internet Service Provider (ISP). Please notify us in advance of any ISP change, as our systems rely on pre-configured settings. All time and materials required are billable.

Warranty is void if installed equipment has been adjusted, reset, reconfigured, or in any way modified by you or another party. Warranty or service will not be performed while payments are past due.

Remote Management & Monitoring Services

As part of its standard post-installation support, and where engaged for ongoing care, maintenance, and support plans, Wenner provides remote management and monitoring services for the technology systems installed at your property (the "Systems"). Remote access is incorporated into all projects by default. By accepting the Proposal (which incorporates these Terms & Conditions), you authorise Wenner to establish and maintain secure remote access to your Systems for the purposes described in this section.

Scope of Remote Access

Remote access is used exclusively for: monitoring the operational status and performance of installed Systems; diagnosing faults, errors, or configuration issues; delivering software updates, patches, and configuration changes; performing preventative maintenance and proactive remediation; and responding to service requests and support incidents raised by you.

How Remote Access Works

Wenner's remote access is established through encrypted, outbound connections initiated by the Systems at your property. All connections use industry-standard encryption. Wenner does not establish inbound connections to your network and does not perform network scanning or unauthorised enumeration of devices beyond what is necessary to monitor the Systems we have installed and maintain.

Data Collected Through Remote Access

Data collected through remote monitoring may include: system status and operational logs, device connectivity and performance metrics, fault and error events, network health indicators (where applicable), and configuration state. This data is used solely for service delivery, fault diagnosis, and service improvement. See the Privacy Policy for full details on how this data is stored, protected, and retained.

Limitation of Liability & Disclaimer

All project timelines are approximate. Wenner shall have no responsibility for failure to perform or delays due to circumstances outside its control, including owner/contractor negligence or default, weather, acts of God, governmental restrictions, strikes, labour disputes, accidents, shortages of labour or materials, transportation delays, or non-availability from manufacturer or supplier. In no event shall Wenner be liable for special or consequential damages whatsoever or however caused.

To the maximum extent permitted by applicable law, Wenner's total aggregate liability arising out of or in connection with this Agreement shall not exceed the total amount paid by the owner/contractor to Wenner under the applicable Proposal in the twelve (12) months preceding the event giving rise to the claim.

Owner/Contractor Defaults

The following constitute owner/contractor defaults:

1. Any payment called for under this Proposal or authorised Proposal Adjustments becomes past due.
2. Any written agreement made by the owner/contractor is not promptly performed.
3. Any conditions warranted by the owner/contractor prove to be untrue.
4. Failure of the owner/contractor to comply with any conditions of this Proposal.

In the event of default, Wenner may suspend work and remove material/equipment from the premises, retain all monies paid, and pursue any appropriate legal remedy. The owner/contractor agrees to pay all legal costs, solicitor's fees and disbursements, court costs, and collection fees incurred by Wenner in enforcing its rights.

Governing Law

This Agreement shall be governed by and construed under the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Each party unconditionally and irrevocably attorns to the non-exclusive jurisdiction of the courts of the Province of British Columbia.

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Wenner Security Inc. — Terms & Conditions

Consumer's Right to Cancel

This is a contract to which the Business Practices and Consumer Protection Act applies. You may cancel this contract from the day you enter into it until 10 days after you receive a copy. You do not need a reason to cancel. If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel within one year of the contract date. (Consumer Contracts Regulation, BC Reg 272/2004, sched. A)

1. Interest Charged. Interest shall accrue at 2% per month from the thirtieth day following the due date. If payments are not made in a timely manner, the Security Provider may terminate any lease of Equipment and/or Service upon 15 days written notice.
2. Installation. Equipment will be installed in a workmanlike manner. The Customer will make premises available during normal working hours and provide sufficient electrical outlets at designated locations.
3. Condition of Equipment. The Customer shall maintain the Equipment in good working order and is responsible for verifying its operating condition regularly.
4. Acknowledgement of Protection. The Customer acknowledges having chosen the type of protection for the premises and having received the Equipment described in this Agreement.
5. No Modification of Equipment. The Customer shall not modify or replace the Equipment or connect other equipment without prior written consent of the Security Provider.
6. Additional Services. Any service beyond the obligations set forth in this Agreement is optional. Remuneration for such services will be mutually agreed upon in advance.
7. Remote Monitoring Services. Where remote monitoring is included in your agreement, the Security Provider may establish secure remote connections to your installed Systems for the purposes of monitoring, diagnosis, and service delivery. By accepting the Proposal you authorise this access for the purposes described.
8. Failure to Pay. If you fail to make any payment when due, Wenner Security may stop providing the Services. Wenner Security retains the right to exercise any legal remedy and to report delinquent accounts (more than 90 days) to consumer reporting agencies.

Governing Law — Security

This Agreement shall be governed by and construed under the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without reference to principles of conflict of laws.

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