A programme of stewardship, for the life of the home.
A short brief on WennerCare — the Wenner technology partnership programme. Four tiers, calibrated to the home, the systems, and how the homeowner uses the property.
Prepared forHomeowners, designers, and the builder handing the project over
FromWenner Group — Nanaimo & Victoria, BC
WENNER — WENNERCARE
Contents
— The brief
An introduction, in five short pieces.
This document is for the homeowner approaching project handover, the design team setting expectations with their client, or the builder arranging the post-occupancy phase. It is short by design.
i.
Why aftercareWhy a luxury home asks for ongoing technology stewardship.
PG. 03
ii.
The four tiersEssentials, Foundation, Premier, and Estate at a glance.
PG. 04
iii.
What's includedWhere each tier sits, and how to choose between them.
PG. 05
iv.
How it worksOne number, one team, one platform — for as long as you live there.
PG. 06
v.
An introductionHow to enrol, and what we ask of you.
PG. 07
Wenner Group — Since 1945
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i. WHY AFTERCARE
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— The argument
Your new home deserves ongoing care.
A modern luxury home depends on a dozen integrated systems — lighting, audio, video, climate, security, networking, shading, automation. Every one of them receives software updates, security patches, and firmware fixes. WennerCare is how we stay accountable for all of them, long after the keys are handed over.
Without active management, those updates either don't happen — and the system grows stale and increasingly insecure — or they happen automatically at inconvenient times and break things. Either way, a home that worked the day the keys were handed over starts to feel less and less like the home the design team delivered.
WennerCare is the partnership programme that prevents that. We watch the systems proactively, on a schedule, with the homeowner informed but never bothered. Updates are pushed during the day when nobody's home. Issues are caught before the homeowner notices them. When something does break, the same team that programmed the system is the one fixing it — same names, same standards, same response times.
"It's our service, by our team, on our equipment — not a national third-party support contract that asks the homeowner to read off serial numbers and reboot routers."
WennerCare · the long view
Wenner Group — Since 1945
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ii. THE FOUR TIERS
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— The four tiers
Essentials. Foundation. Premier. Estate.
Every Wenner home should at minimum carry Essentials — SmartSecure 24/7 alarm and leak detection through our local Canadian monitoring station. Beyond that, choose the plan that fits the property.
Essentials
$45 / month
The baseline every Wenner home should carry.
Wenner SmartSecure 24/7 alarm and leak detection monitoring
Dedicated Wenner support line
Annual system check-in
Foundation
$500 / month
Active stewardship for a fully-integrated smart home.
Remote monitoring
Firmware updates
Priority scheduling
Annual system review
SmartSecure 24/7 alarm and leak detection included
Premier
$1,000 / month
Hands-on technology partnership for complex homes.
Dedicated account manager
Semi-annual on-site optimisation
10% equipment discount
Priority support
SmartSecure 24/7 alarm and leak detection included
Estate
From $2,000 / month
Complete stewardship for estates and multi-property portfolios.
Complete property technology stewardship
Vendor coordination
Generator and mechanical oversight
Quarterly reviews
20% equipment discount
24/7 priority support
SmartSecure with camera health monitoring included
Wenner Group — Since 1945
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iii. WHAT'S INCLUDED
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— What's included
Where each tier sits.
A few notes on the shape of each plan and how to choose between them.
Essentials, $45 / mo
The baseline. Every Wenner home should carry it. SmartSecure 24/7 alarm and leak-detection monitoring through a local Canadian ULC-listed station, a dedicated support line, and an annual system check-in. Sized for homes where the technology is light or the homeowner manages the day-to-day themselves.
Foundation, $500 / mo
Active stewardship. The right plan for most fully-integrated smart homes. Remote monitoring of the lighting, automation, and network platforms; firmware updates managed for you; priority scheduling for service; an annual system review on site. SmartSecure included.
Premier, $1,000 / mo
Hands-on partnership. A dedicated account manager who knows the property; semi-annual on-site optimisation; 10% discount on equipment additions and replacements; priority support over Foundation and Essentials calls. SmartSecure included.
Estate, from $2,000 / mo
Complete property stewardship. For estates, multi-property portfolios, and homes with complex mechanical or generator scopes. Vendor coordination across mechanical, AV, network, and security. Quarterly reviews. 20% equipment discount. 24/7 priority support. SmartSecure with camera health monitoring included.
Choosing between tiers
Most homeowners enrol on Foundation or Premier at commissioning and stay on it indefinitely; estates and multi-property portfolios sit on Estate. Plans are month-to-month after the first 12 months — no long-term lock-in. We confirm the right tier at commissioning, never as a surprise.
Wenner Group — Since 1945
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iv. HOW IT WORKS
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— How it works
One number. One team. One platform.
A relationship, not a contract. The team that programmed your home stays accountable for it — same names, same standards, same response times — for as long as you live there.
Continuous monitoring
Crestron Home, Lutron HomeWorks, and most network equipment can be monitored remotely. Our cloud platform watches for offline devices, failed automations, network issues, and security events. When something looks wrong, we investigate — usually before the homeowner notices.
Alarm-event response
Intrusion, fire, and flood events are dispatched by a local Canadian ULC-listed monitoring station we partner with. They have your dispatch protocol on file and respond in under thirty seconds — not minutes, the way a national company does.
Software, firmware & security
Updates are pushed during the day when nobody's home. Issues are caught before the homeowner notices them. The system stays current without anyone having to think about it.
After-hours response
On Estate, 24/7 priority support means a senior technician answers — no answering service. On Premier, after-hours issues get priority and same-day response when warranted. On Foundation, after-hours issues are handled the next business morning. On Essentials, alarm and leak events route through SmartSecure; broader system support resumes business hours.
Wenner Group — Since 1945
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v. AN INTRODUCTION
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— An introduction
If your project is approaching handover.
A few notes on enrolment and what we ask of you.
Enrol at commissioning. Most homeowners join Foundation or Premier at the project's commissioning call. Estate is offered when the property warrants it.
Coverage of equipment we didn't install. If the system is one we work with regularly (Crestron, Lutron, Ubiquiti, Araknis), usually yes — we do an initial assessment and document the system before enrolment.
Cancellation. Plans are month-to-month after the first 12 months. We don't lock anyone in.
Sale of the home. The plan transfers to the new owner if they want it (most do). If they don't, the plan ends at the next renewal.
Speak with the WennerCare team.
A relationship, not a contract. We confirm the right plan and price on the project's commissioning call — never as a surprise.
